March 14, 2020

A Message to Our Customers Concerning Coronavirus

As we monitor and learn more about the spread of coronavirus in our communities, it is very important to make sure that we do everything to decrease the risk of infection, while continuing to provide our services to our customers as usual.

First and foremost, we understand that invoicing services we provide are critically important to our customers. We will continue to deliver the promised service level whatever happens.

We have organised our work to minimise the risk of spreading the virus. People who can work from home, are working from home. Our IT infrastructure fully supports remote work – being a progressive international company, we are accustomed to working in the virtual environment. Our IT, print and digitising production processes have been rearranged in order to minimise the business risk of our customers. In production we are working in shifts and we make sure that people between different shifts have no contact. Production facilities are disinfected between shift changes. We have elaborated a disaster recovery plan that we apply and test regularly. Our production sites are in different geographical locations, so we can switch the works between locations based on the disaster recovery plan and continue to service our customers.

The safety and health of our customers and employees is of the utmost importance and we will be monitoring the coronavirus situation and updating our customers as the need arises. We are sure that we all will overcome these confusing times very soon and life will go on as usual.

If you have any questions, please contact your project manager or Fitek local office.

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